1. Basic Policy
We maintain rigorous quality control for all our products to guarantee reliable quality. To fully safeguard your shopping experience, we provide a 30-day return guarantee for every order, allowing you to shop with complete confidence.
2. Eligible Return Goods (30 days after receipt)
Eligible cases may include wrong product model, damaged packaging on arrival, visible product defect, quantity mismatch, or confirmed batch quality issue.
3. Non-Returnable Goods
- Requests submitted after the 30-day window
- Used, filled, modified, opened, damaged by improper handling, or customized products are not eligible for return unless a confirmed batch quality issue is found
- Custom products cannot be returned.
4. Return Steps
- Submit a support ticket with your order number, product name and return reason
- Our team replies within 24 hours to send your RMA form and return address
- Send back goods per RMA instructions, provide tracking number and return receipt
- After we receive your package, we process exchange/refund within 3 working days
Refund Processing Time
- Order review: 3–6 business days
- Credit card refund: 7–14 business days
- PayPal refund: Up to 48 hours
- Store wallet credit: 24 hours
5. Return Shipping Rules
- Customers bear all return shipping fees; original delivery fees are non-refundable
- Contact us first to get an RMA and warehouse address before sending returns
- We suggest choosing affordable registered airmail for returns